I received some other Wachovia customer’s account number, Debit card number, name and phone number via home banking messages on my wachovia home banking messages.
I contacted them and they were not willing to accept the screw up. I asked to keep a copy and they did not mind about it. I closed all my accounts and they wanted to charge me fee for closing my CD with them and as soon as we started yelling everything was waived.
We informed them that we have bill pay setup and they are like your account is closed so nothing will be payed. We opened account with Bank of America and paid two bill pay through that account. Then we got email notification from our bill pay that they received the payment from wachovia as well and the check was returned as account closed. They are going to charge us the fee.
We had to call online banking and they said you should not have listened to the customer service rep. Then finally they cancelled the recurring and other bill pay and asked us to call check free to see what can be done to the paymens which have been already returned.
What can i do?
Can i go somewhere and leak this information which would create a significant impact on Wachovia’s name. This is ridiculous. We are also trying to contact the person whose name, number and account number we have received to ask him to close his account as well.
Thanks